Connecting Medi-Cal Members with Spanish Speaking Providers

We help engage hard-to-reach Medi-Cal members by offering
same-day access to Spanish-speaking doctors and mental
health specialists who understand their language and culture.
Our Spanish-first, bilingual care can complement any health
plan or wellness program.

The Challenge:

Gaps in care negatively impact member wellbeing & health plan costs

Language

27% of Hispanics speak English "not well" or"not at all." Less than 6% of U.S. physicians identify as Hispanic.

Culture

44% of U.S. Hispanics say communication & cultural differences are a major reason they have worse health outcomes.

Access

42% of Hispanics don't see a doctor each year, missing health screenings and worsening chronic conditions.

Cost

Hispanics are hospitalized for uncontrolled diabetes 1.6x more than non-Hispanic whites. Diabetes costs $19,201 per member per year; hypertension costs $21,613.

The MiSalud Solution:

Offer meaningful engagement to close health gaps

Improve Individual & Family Health
  • Spanish-first consults for everyday family need
  • Screenings & treatment for chronic conditions; option to enroll in mental health, nutrition, chronic condition, or overall lifestyle programs
  • Education & coaching helps people manage their health
Overcome Provider Shortages
  • Same-day physical and mental health consults‘
  • Avoid costly emergency department use due to conditions exacerbated by treatment delay
  • Collaborative care between MiSalud coaches and U.S.-licensed physicians
Meaningful Member Engagement for Impact
  • Build trust from the start with on-site onboarding. 90% of MiSalud screening participants enrolled
  • Continue with proactive outreach. 48% of engaged participants had 2+ consults
  • Reduce administration & communication challenges

What Makes MiSalud Unique

  • Our health coaches are experienced and skilled medical practitioners based in Mexico who collaborate with our U.S.-licensed Hispanic physicians when needed. Our clients say the fact we understand the culture and speak native Spanish has proven invaluable in building employee trust and engagement.
  • We provide care continuity for a growing population that often delays care due to the complexity and costs of the U.S. health system.
  • We have years of experience engaging U.S. Hispanics who work on-site in major California industries like agriculture, construction, hospitality, oil and gas, food service, and similar essential worker roles.

Getting Started Together

Start By Building Trust

We start engagements with in-person biometric screenings because our experience shows they build trust

Proactive Follow-Up

We develop personalized care plans for each patient

Screen for Health Needs

Some people don't know they have a disease. We identify and prevent any potential chronic conditions

Quarterly Business Review

We share your enrollment, utilization, and aggregated health outcomes from your members

Teach & Support

We walk patients through our easy-to-use app so new technology doesn't hold anyone back

Satisfaction Surveys

On-going pulse surveys measure program effectiveness
Contact us for more information on how MiSalud can help your Medi-Cal plan build better engagement and meaningfully impact Hispanic members’ health outcomes.
info@misaludhealth.com
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